Your well-being is our priority

On ubd app Responsible Gaming — and keep the joy Within Limits Keep

Gaming is entertainment — it should never become a burden in your life. At ubd app, we believe every player should game mindfully, within their limits, and for the enjoyment of it.

18+ Only
Deposit limit
Self-Exclusion
24/7 Support
Responsible gaming scorecard
Budget PlanningImportant
Time ManagementEssential
Emotional controlUrgent
The Courage to Ask for HelpPower Symbol

Ubd app's Responsible gaming Features

Features we provide to keep your gaming experience safe and enjoyable

Deposit limit settings

On ubd app, you can set your own maximum deposit limit — daily, weekly, or monthly. Once set, the limit cannot be increased for the next 24 hours.

Session Time Limit

Decide in advance how long you want to play. When your session time is up, ubd app will automatically alert you and, if needed, end your session.

Self-Exclusion

If you feel you need a break, you can exclude yourself from the platform on the ubd app — either for a set period or permanently. This takes effect immediately.

Cooling-off period

Set a cooling-off period of 24 hours to 30 days. During this time, logging in is not possible, which helps prevent impulsive decisions.

Gaming history review

You can review your full betting and gaming history on ubd app at any time. Track your spending and time — stay informed and in control.

24/7 Help Center

If you ever have concerns about your gaming, our ubd app support team is available anytime. Chat with us live.

Responsible Gaming What and why Need urgent help?

Whether it is gaming or betting, it is meant to be a leisure activity. Problems arise when enjoyment is replaced by stress, harm, or addiction. At ubd app, responsible gaming is not just a policy — it is our ethical commitment.

Online gaming in Bangladesh is growing rapidly. Millions of people visit ubd app every day for entertainment. Our primary concern is ensuring that this entertainment never comes at the cost of family, health, or financial stability.

Responsible gaming means knowing when to play, how long to play, and when to stop. Never bet beyond your budget. Do not chase losses by placing more bets. And most importantly — do not hesitate to ask for help when you need it.

Keep in mind: Winning is never guaranteed. Gaming is always for entertainment, not as a source of income. Before every bet, ask yourself — can I afford to lose this?

Which Warning Signs Will you stop when you see them?

The following signs may indicate that you need support:

Depositing Beyond Your Budget — You feel the urge to deposit more than your set budget, or you already have.

Chasing losses — The thought of chasing your losses keeps coming back, and you're betting more to try to recover them.

Neglecting family and work — Gaming is negatively affecting your relationships, work, or studies.

Increasing secrecy — You're hiding your gaming activity from family or friends.

Unable to stop — You want to stop but can't, or you keep coming back.

Stress Is Building Up — You feel anxious, restless, or irritable when you're not gaming.

If you notice these signs: Please contact ubd app support or use the self-exclusion option. Seeking help is a sign of strength, not weakness.

Stay in control — Use the tools

Log in to ubd app, go to Account Settings, and activate these tools from there

Deposit limit

Set separate limits for daily, weekly, and monthly deposits.

Session Timer

Set a session limit of 15 minutes to 8 hours.

Take a Break

Set a cooling-off period of 1 day to 6 weeks.

Permanent Closure

Long-term self-exclusion — a minimum of 6 months, up to permanent.

Golden rules for safe gaming
  • Only play with money you can afford to lose
  • Set a budget before you play and stick to it
  • Avoid the "just one more" mindset after a loss
  • Never play while under the influence of alcohol or drugs
  • Take regular breaks — go for a walk, spend time with family
  • Do not expect gaming to be a source of income — it is entertainment
Things You Should Never Do
  • Never gamble with money set aside for household or emergency expenses
  • Never place bets with borrowed money or funds from others
  • Never place a big bet out of frustration after losing
  • Do not hide your gaming problems from your family
  • Do not play on behalf of or alongside minors
  • If you're struggling, don't face it alone — seek help

Yourself Verify — Am I playing responsibly?

Ask yourself these questions. If you answer yes to more than one, consider reaching out for help.

1

Did you deposit more than your planned budget last month?

2

Have you ever placed a larger bet than usual trying to win back money you lost?

3

Has gaming caused you to neglect your family, friends, or work?

4

Do you feel sad, anxious, or restless when you are not gaming?

5

Are you hiding your gaming habits from family or people close to you?

6

Have you tried to stop gaming but found you could not?

If you answer "Yes" to 2 or more questions: Use the self-exclusion or cooling-off option on ubd app and reach out to our support team. Asking for help is a sign of strength.

Responsible gaming Frequently Asked Questions

Frequently asked questions about responsible gaming on ubd app

After logging in, go to Account Settings → Responsible Gaming. Under the "Deposit Limit" option, you can set separate daily, weekly, and monthly limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Yes. Any balance in your account before self-exclusion will be kept safe. You can withdraw it once the exclusion period ends or by contacting support. However, logging in or playing is not possible during the exclusion period.

A cooling-off period is a temporary break of 1–30 days. You cannot log in during this time, but your account reopens automatically once the period ends. Self-exclusion is a longer-term measure — a minimum of 6 months up to permanent. To end a self-exclusion, you must apply through support and complete additional verification.

Start by reaching out to ubd app's support chat — we will point you in the right direction. You can also speak with a mental health professional, a counsellor, or a trusted family member. Seeking help is never something to be ashamed of — it takes real courage.

Email our support team at ubd app. We will verify the account in question and suspend it if necessary. Rather than confronting your family member directly, approach the situation with empathy and offer your support.

Age verification is mandatory at registration. Government-issued ID may be requested for KYC verification if needed. Any account found to belong to a user under 18 will be closed immediately. Do not save your account credentials on shared devices and keep your password private.

Have fun, Safely Play — ubd app-on

Our commitment to responsible gaming means you can enjoy your entertainment with peace of mind. Keeping you safe on ubd app is our top priority.

For 18+ only. Gaming is entertainment, not a source of income.

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